China high on smart machines

Smart machines will make 5 percent of digital commerce purchases in China by 2020.

A new report by Gartner reveals that customers in China are becoming more comfortable with smart machines.

This seems like good news as the Baidu, Alibaba and Tencent (BAT) platform will dominate governments' digital access approaches to deliver public services in China by 2020.

Gartner advises IT providers in China to partner with smart machine makers and experiment with use cases in which embedded digital commerce offers good user value.

"Smart machines are increasingly penetrating customers' lives and learning the behaviour and preferences of their owners," said Gartner research director Sandy Shen. "Some will become smart agents that take actions on behalf of their owners and become a customer of digital commerce."

Digital business in China

Commenting on the digital business in China, Gartner says that their IT service providers have built a public crowdsourcing platform to manage the outsourcing of social, mobile, analytics and cloud services for clients.

Crowdsourcing techniques are extensively being used to break up large jobs into smaller components, such as application development services, which can then be outsourced to other firms through the platform.

The crowdsourcing platform also provides a means for new graduates in the nation to connect with opportunities that leverage their skills.

In fact, the crowdsourcing model is expected to open 100,000 IT job opportunities to relieve the pressure of the turnover rate in China by 2019.

"In the long run, we believe crowdsourcing will be a valuable option to leverage external resources and help providers strengthen their key competencies," said Gartner research director Tina Tang. "It will also help providers extend their capabilities to other value-added services and increase innovation. Many of the best new ideas will be found in nontraditional development communities and platforms. It has the potential to revolutionise China's IT services market."


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