Data made up 98% of mobile network sessions in 2013 - Amdocs
Source: View: 299 Date: 2014-04-17

98% of mobile network sessions in 2013 were data, compared to 90% in 2012, according to figures released by Amdocs on Wednesday.

However, the billing and CRM provider claimed in a new whitepaper that the busiest parts of operators’ radio access networks (RANs) are not coping with the increased demand.

Amdocs looked at the busiest square kilometres of the RAN on eight mature market mobile networks spread across Europe and North America, and found that the number of dropped data sessions grew by 121% between 2012 and 2013. Call failure rates increased by around 50% over the same period.

Just 25% of the locations within the busy parts of the network contributed 80% of the failure rates, the company said. In the most heavily-contended location, call failure rates peaked at 17%.

Interestingly, only a small proportion of the growth came from LTE, which suggests that usage patterns – potentially governed by restrictive data plans – are broadly in line with 3G, the company said.

"Volume alone was not the root cause of this customer experience failure. Shifting usage patterns and high adoption of the always-connected smartphone apps caused traffic patterns to be far more dynamic," said Amdocs.

Amdocs called on operators to focus on deploying self-organising networks (SON) that are able to assess the customer experience and automatically address any issues.


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