Devott Insights: The Platform Development of Service Outsourcing Enterprises will lead the Field
Source: Chnsourcing.com.cn View: 289 Date: 2015-07-13

In recent years, the blooming development of e-commerce platforms such as B2B/B2C greatly shocks or even will subvert industrial structure and market layout of traditional retail industry in China. Therefore, with China rapidly entering into information era, network era and e-commerce era, information and electronic development from each industry also have rapidly strengthened. Under the promotion from this wave, requirements from electronic platform development of service outsourcing which based on internet and modern information & telecommunication technologies will also further be improved.

Service outsourcing as “a business model deepened by social division of labor” means that enterprises strip traditionally basic & common & non-core IT businesses and other business based on IT from value chain via information network technology, and then delegate outside professional service providers to finish via computer operation and to make delivery via modern telecommunication means, which accomplishes “a kind of service model” with reducing cost, increasing efficiency, improving rapid strain capacity of enterprises for environment and optimizing core competitive ability of enterprises. It a knowledge intensive industry based on human’s brain and computers; the businesses mainly show that some employees with specific professional knowledge and IT technologies transfer mental works into service production supported by IT technology and IT platform. The delivery of service production will be influenced by space, can be done via IT network telecommunication means, and then will accomplish win-win business model between outsource providers and undertaking providers.

The basic characteristics:

1)       The process of service and delivery both will be based on IT technology and platform

2)       To customize development or make service plan according to demands of customers; IP belongs to customers.

No matter from source of development and historical angel or its definition and characteristics to analyst, service outsourcing has closely connected with internet and telecommunication technologies; therefore, its platform development also has inherent feasibility and possibility.

This post is a personal or group view of Research and Advisory members and don't necessarily represent Devott's positions, strategies or opinions.

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