The Typical Types of Outsourcing That People Should Know: BPO & KPO
Source: Devott Service View: 2563 Date: 2012-03-16

When the costs become the most concerned topic of business operations, outsourcing has become the most popular strategic choice. Because outsourcing can help enterprises save costs, let enterprises enjoy the most professional services and allow enterprises to save more time to focus on their core business strategies and developments. With the popularization of computer technology and equipment, it enables enterprises to select the various types of outsourcing services. There are various categories of outsourcing. However, the most typical and the widely used types of outsourcing are BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing). Generally, these two types of outsourcing business were operated by the largest outsourcing receiving countries like China and India.

BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing) is the prime type of outsourcing which contains the whole of the business processes. It includes data entry, data cleansing, document conversion, web design, call center, customer service, translation, tax monitoring, compensation schedules, setting secretarial schedules, technical support, and etc. Above are the most common business types among the many BPO business types. BPO is more applied into because of the scope it contains, from animation, multimedia application, marketing, revenues, marketing billings up to the medical transcriptions and billing.

KPO (KPO or Knowledge Process Outsourcing)

KPO (KPO or Knowledge Process Outsourcing) is a type of outsourcing which requires the higher and deeper level involvement from the workers. This means that the employees should have in depth participation and understanding about the work they were assigned with. Usually, professionals and experts are employed on this outsourcing type because of the liability and capability it demands. KPO includes data research and analysis, patent/intellectual property research, development and database development services, legal services and content writing. But it is noteworthy that BPO is more established and matured than that in KPO. Therefore, there is greater development and improvement space of KPO business.

BPO (Business Process Outsourcing) and KPO (KPO or Knowledge Process Outsourcing), above two principal types of outsourcing are two efficient ways of transmitting information, providing services and maintaining the demand and supply cycle both in the virtual world and in the real world of marketing.

Enterprises in need of services should be more confidence in the BPO and KPO service providers. Outsource your business fearless and you will receive a surprise.

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