Once upon a time, an IT service provider could feel confident marketing itself based on two strengths—process expertise and scale. But in an age of cloud computing, virtualization and automation, staff size may no longer matter
Bastjaan Toeset, director of partner-led sales in Asia-Pacific, Japan and Greater China at Cisco Systems, said companies that ignore security threats, for example, could experience network downtime or even see their entire IT infrastructure
It’s been more than three years since HP acquired IT services provider EDS, and the long-term direction of its bigger–if not better–outsourcing business is no more clear than it was on the day the deal closed.
While HP&rs
The vast majority of businesses say that sustainability is vital to their future growth, but almost half say that margins are currently lower on sustainable products and services, according to new research by Accenture (NYSE: ACN).
The
We know that currently some enterprises might be just starting out. However, it is really worth seeking the use of outsourcing. In addition, outsourcing should be something worth to be considered in enterprises’daily Internet marketin
IT is the area of managing technology and covers a wide range of areas that include computer software, information system, computer hardware and computer languages. As it usually deals with computer applications it has led to the need to de
A few weeks ago the IT analyst firm Forrester made what is probably the first major declaration that tablets will soon become the primary computing device for most users, even going so far as to say that they will ‘rule’ persona
With the ever-changing needs and expectations of customers, the development trends of the call center services are also changing very fast. Customers are becoming increasingly demanding and letting suppliers shoulder more responsibility. Th
Is the heat caused in the wake of ensuing U.S. elections telling on the BPO Industry? Will the political heat impact offshore outsourcing jobs to countries especially such as India and the Philippines?
Presidential election happens once ev
IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT’s ills always seems to cause more headaches down the road.
The first IT outsourcing models—single-sourced, vertical deals—prom
In mid-April the TPI Global Quarterly Index for Q1 2012, which provides a snapshot of the sourcing industry, showed that the value of overseas outsourcing contracts fell compared to both this time last year and compared to the previous quar
A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from co
The Selection of the TOP Global Outsourcing Destinations – China TOP 15 (TGOD China TOP 15) Ended and Its Rankings and Research Reports are Now Available Worldwide